FEEDBACK & COMPLAINTS
CONCERNS? PLEASE LET US KNOW!
Memorial Hospice is dedicated to upholding its mission by providing its patients with Exceptional Care... Always. Have we met or exceeded your expectations? Have we provided you with the best patient care?
If you have any concerns with the care you have received, please contact us so that we may attempt to resolve the issue to your satisfaction at:
Via Phone (806) 934-6037
Via Email info@mchd.net
DEPARTMENT OF STATE HEALTH SERVICES
If you wish to report a complaint of abuse and neglect, or illegal, unethical or unprofessional conduct in accordance with HSC, §161.132(E), you may submit it in writing or verbally to:
THE PATIENT QUALITY CARE UNIT
DEPARTMENT OF STATE HEALTH SERVICES
1100 WEST 49TH STREET
AUSTIN, TEXAS 78756-3199
TELEPHONE, (888) 973-0022.
CIHQ
Memorial Home Health & Hospice is a service of Moore County Hospital District. Hospitals must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality-of-care concerns or safety issues to CIHQ. The patient / surrogate decision-maker is not required to notify the hospital prior to filing the complaint. Information on how to contact CIHQ to file a complaint must be provided as follows:
Phone 512-661-2813
Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667-1540
Attn: Chief Executive Officer
On-line https://cihq.org/complaint